Store Service Manager

Hourly Pay + Uncapped Monthly Commission No Flat Rate
• No Flag Hours
• Lead a High-Performing Team Join the 4WP & ORW Team!

If you're passionate about lifted trucks, Jeeps, and off-road performance, this is your opportunity to lead a skilled team, work on exciting custom builds, and help customers bring their vision to life.

Why Join Us Uncapped Monthly commission opportunity

Medical, dental, and vision benefits, plus 401(k)
Paid Time Off & Holiday Pay Career growth opportunities

Employee Discounts on products & accessories

Work with lifted trucks, Jeeps, suspension systems, wheels and tires, lighting, bumpers, winches, and other off-road accessories

As the Automotive Service Manager, you will lead the service department’s operations, overseeing a team of technicians and ensuring the successful execution of all aftermarket installations and vehicle services. You’ll be responsible for delivering exceptional customer experience while maintaining productivity, quality control, and safety standards. This role combines technical expertise with team leadership, scheduling, workflow optimization, and a commitment to continuous improvement.

Responsibilities:

Lead, supervise, and develop technicians across all skill levels by providing coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.

Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service delivery

Conduct final inspections on completed repairs/installations to ensure accuracy, safety, and adherence to company and manufacturer standards

Serve as a point of contact for customers regarding service estimates, job status, timelines, and recommendations

Deliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly and professionally

Partner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projects

Maintain accurate and up-to-date records of work orders, estimates, parts usage, and labor hours

Utilize shop technology and equipment, including scheduling systems, inventory tools, diagnostic equipment, and alignment machines (e.g., Hunter Hawkeye).Monitor and improve shop performance by identifying opportunities to increase productivity, reduce turnaround times, and enhance operational efficiency

Enforce safety standards and use of PPE (gloves, glasses, hearing protection, etc.)Ensure team compliance with all OSHA, EPA, and company policies

Maintain a clean, organized, and secure shop environment

Qualifications:

3+ years of experience in an automotive service environment, including suspension, alignments, and accessory installations

Valid driver’s license with no major violations and have at least five years of driving experience

Demonstrated leadership skills in a team setting, including delegation, coaching, and problem-solving

Working knowledge of alignment machines, wheel balancers, and diagnostic tools

Strong customer communication and service skills

Ability to lift up to 50 lbs., team lift up to 100 lbs., and perform physical labor in a service bay environment

Preferred:

Experience managing or supervising a retail service department or automotive shopASE Certifications and/or completion of an automotive trade school or technical program

Knowledge of Jeep, truck, off-road, and aftermarket performance products and accessories

Work Environment:

Retail store service department and automotive workshop environment with vehicle lifts, workbenches, moving vehicles, and related equipment.

Work includes movement around vehicles, working in various physical positions including balancing, stooping, kneeling, reaching, and lifting, and the safe operation of power tools…