Immigrant Defense Outreach Coordinator

STREET LEVEL HEALTH PROJECT

Title
:
Immigrant Defense Outreach Coordinator

Hours: 40 hours per week
- Non
- Exempt; 100% In person

Reports to: Immigrant Defense Lead Organizer (Manager)

About Street Level Health Project: Street Level Health Project (SLHP) is an Oakland-based nonprofit dedicated to improving the health, dignity, and well-being of underserved immigrant communities in the Bay Area. For more than two decades, Street Level has served as a trusted point of entry for workers and families facing barriers to healthcare, employment, legal services, and more. Our work is grounded in the belief that everyone deserves dignity, respect, and the opportunity to thrive regardless of immigration status or economic circumstance.

About the Immigrant Defense () Program: The Immigrant Defense program works in coalition with partners like the Alameda County Immigration Legal and Education Partnership Rapid Response Network (ACILEP RNN), Adopt-A-Corner, and others to respond to the needs of the immigrant community This is an agile, responsive program that works closely with the Day Labor Program and Health and Well-Being Program.

Position Summary: The Immigrant Defense Outreach Coordinator works with the  to develop Immigrant Defense outreach materials, cover the hotline, and organize outreach activities in collaboration with SLHP program teams and coalition partners. The SLHP approach to outreach meets people where they are, builds trust with immigrant communities and communities of color, and invites conversations that build knowledge and connection.

Job Responsibilities: The primary responsibilities of this role are focused on the Immigrant Defense program. Due to the emerging contexts of community-based work, priorities shift often. The primary focus is dispatching the hotline, outreach to immigrant communities, supporting community activities, responding to emergencies and participating in organization-wide events.

• Dispatch the ACILEP Hotline for one or more full shifts which includes: listening and supporting callers with compassion and empathy filling intake for verification of immigration enforcement actions and/or legal intake, and provide resource navigation and referrals for other issues that callers may present within the scope of ACILEP RRN line.
• Work with coalitions on providing referrals and collecting initial intake information
• Punctually log shifts and be responsive to live calls during shifts.
• Use interpretation resources as needed and follow up to ensure language accessibility.
• Follow coalition protocols when ICE activity is suspected. This includes, but is not limited to: communication with staff and partners, activation of volunteer databases for activity

verification, and possibly physically verifying activities yourself (based on current coalition

protocols as agreed upon in process manual/meetings).

• Use a database to collect, track and document all data for calls.
• Conduct in-person intakes at the SLHP office for walk-ins as necessary.
• Support the design and implementation of the in-take process.
• Train other staff and volunteers, as needed, on the in-take process and hotline.

• In collaboration with the  Organizer, create outreach strategy and work plan to ensure completion of deliverables.
• Work closely with the  to design outreach materials
• Coordinate outreach efforts with the  to ensure coverage across Alameda County, language access, and responsiveness to community needs.
• Meet with groups to share SLHP outreach updates and requests.
• Share information and response from groups with SLHP staff and La Colectiva.
• Attend La Colectiva meetings to exchange information and training
• Work closely with the Popular Education Coordinator to provide feedback on training and other information gathered from outreach.
• Disseminate outreach material in person or virtual to immigrant communities, businesses, CBOs and/or other partners across the county.
• Train and support Outreach Associates on the SLHP outreach process and materials.

• Check in regularly with  Organizer regarding support and accountability of weekly tasks, documentation, stories, and ensure planning of projects are in line with deliverables and program vision.
• Maintain an accurate database regarding training, workshops, and people served.
• Keep track of other data as requested by SLHP.
• Other tasks as assigned.

• Participate in…