Consultative Account Manager

The Consultative Account Manager (CAM) for National Accounts exercises independent judgment and discretion and is responsible for developing and executing both long- and short-term strategies that maximize value for assigned accounts while ensuring revenue goals are achieved. In a forward-thinking and consultative manner, this role applies strong performance consulting practices to assess client needs, diagnose business challenges, and develop tailored, data-informed strategies that drive measurable outcomes.

The Consultative Account Manager (CAM) for National Accounts exercises independent judgment and discretion and is responsible for developing and executing both long- and short-term strategies that maximize value for assigned accounts while ensuring revenue goals are achieved. In a forward-thinking and consultative manner, this role applies strong performance consulting practices to assess client needs, diagnose business challenges, and develop tailored, data-informed strategies that drive measurable outcomes.

The CAM assumes overall responsibility for managing high-profile and high-value accounts, serving as a strategic advisor to clients and brokers. This includes guiding the renewal and upsell lifecycle through a solutions-oriented approach that balances the needs of the customer with those of the organization while positioning strategies that improve performance, retention, and long-term growth.

The CAM focuses on the strategic management of the account portfolio while also ensuring effective day-to-day service delivery. Leveraging analytical insights, market knowledge, and client performance data, the CAM informs recommendations and influences decision-making. The role builds and sustains strong partnerships, including at senior levels, by combining consultative expertise with relationship management to deliver better outcomes for all stakeholders.

We are hiring multiple Consultative Account Managers across the United States.

• Develop and execute strategic account plans that support client objectives, maximize account value, and achieve retention and revenue goals.
• Serve as the primary strategic advisor for assigned high‑profile and high‑value accounts, providing consultative guidance to clients and broker partners. Lead renewal, retention, and upsell strategies by positioning solutions that align client needs with organizational objectives.
• Conduct performance assessments and analyze client data, trends, and business challenges to identify opportunities and recommend tailored solutions. Apply performance consulting methodologies to diagnose business needs, uncover opportunities, and influence strategic decision-making.
• Build and maintain strong relationships with key stakeholders, including executive‑level client and broker contacts, to strengthen partnerships and drive long‑term growth. Facilitate and lead client meetings, business reviews, and strategic planning discussions to communicate performance insights and recommendations.
• Collaborate cross‑functionally with internal teams to ensure effective implementation, service delivery, and resolution of client issues. Mentor, influence, and support team members by sharing best practices, consultative approaches, and account management expertise when applicable.
• Monitor account performance metrics, financial results, and customer satisfaction indicators to proactively address risks and improve outcomes.
• Maintain a strong understanding of market trends, the competitive landscape, and industry developments to inform strategic recommendations. Identify opportunities for account expansion, additional services, and innovative solutions that enhance client performance and organizational…