Assistant Security Account Manager

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is seeking an experienced and motivated Assistant Account Manager to support the Account Manager in the day-to-day administration, staffing, training, and operational execution of the security program. This position serves as a working leader responsible for helping ensure security personnel are properly scheduled, trained, equipped, and prepared to support daily security operations, customer service initiatives, meetings, events, executive visits, and special assignments.

The successful candidate will provide direct supervision of security personnel, assist with operational planning, support client and employee needs, and help maintain a professional, service-oriented security program. This role requires strong organizational skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while supporting both Allied Universal and client expectations. To support success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

• Support the Account Manager in the day-to-day administration and operational execution of the assigned security account.
• Provide direct supervision, coaching, guidance, and support to Security Professionals, Shift Supervisors, and other assigned personnel.
• Assist with employee scheduling, staffing assignments, overtime management, timekeeping, payroll review, and shift coverage to ensure contractual staffing requirements are met.
• Coordinate security staffing and operational support for meetings, conferences, executive visits, special events, after-hours activities, and other client-sponsored functions.
• Support the Account Manager in conducting security assessments for meetings, conferences, executive visits, special events, VIP engagements, and other activities requiring enhanced security measures.
• Assist with evaluating event security requirements, identifying risks, vulnerabilities, staffing needs, access control considerations, traffic management concerns, and emergency response requirements.
• Partner with client stakeholders to gather event details and assist in developing appropriate security support plans.
• Assist in determining the scope of security services required for meetings, events, executive functions, and special assignments.
• Conduct pre-event walkthroughs and site assessments to identify security concerns, access control requirements, emergency egress routes, restricted areas, and operational impacts.
• Support the development and implementation of event security plans, post instructions, staffing plans, and operational briefings for assigned security personnel.
• Coordinate with client representatives, facilities personnel, vendors, law enforcement, emergency responders, and other stakeholders as directed to support security objectives.
• Monitor event operations and ensure security resources are deployed effectively to support attendee safety, access control, asset protection, and business continuity.
• Prepare event-related reports, after-action reviews, lessons learned, and recommendations for future security enhancements.
• Conduct routine inspections, post audits, and quality assurance reviews to ensure compliance with post orders, client expectations, and Allied Universal standards.
• Assist with onboarding, orientation, training, and development of new security personnel.
• Coordinate and/or conduct site-specific training, emergency response training, post order reviews, and annual refresher training.
• Ensure post orders, operating procedures, training materials, and emergency response resources remain current and readily available.
• Monitor daily activity reports, incident reports, shift logs, and pass-down communications for completeness, accuracy, and follow-up.
• Assist with investigations, incident documentation, corrective actions, and follow-up activities as directed by the Account Manager.
• Respond to routine operational issues and minor incidents while ensuring appropriate escalation of significant security concerns.
• Serve as the primary operational contact for security personnel during…