Account Manager-Utility

Position: Account Manager-Utility Company
Overview

Company Overview:
Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring an Account Manager. As an Account Manager, you will lead the day-to-day security operations for a highly visible client, protecting people, property, assets, and business operations while building a high-performing security team. You will lead with professionalism, accountability, and sound judgment—assessing risks, managing incidents, strengthening client and employee relationships, and ensuring the account consistently delivers quality service and operational excellence.

This is an opportunity to make a meaningful impact while supporting both Allied Universal’s culture and the mission of a client whose services enable businesses and people to operate every day.

Why Join Allied Universal?

Career Growth:
Opportunities to advance within a global leader in security services

Impactful Work:
Play a vital leadership role in protecting people, property, assets, and business operations

Supportive Team:
Work alongside professionals committed to safety, service, and operational excellenceRESPONSIBILITIES:

Lead Security Operations:
Own day-to-day account operations, ensuring the protection of people, property, assets, and business operations while maintaining high-quality security services

Lead and Develop Security Teams:
Hire, coach, develop, motivate, recognize, and retain security officers and supervisors while maintaining clear accountability and a strong customer service mindset

Manage Risk and Incidents:
Assess, identify, communicate, and manage security risks, operational issues, incidents, and emergency situations; make timely decisions and appropriately engage client and Allied Universal leadership when escalation or additional support is needed

Strengthen Client Relationships:
Serve as a trusted account leader and primary partner to client executives, business partners, employees, and visitors, communicating regularly regarding program performance, risks, incidents, staffing needs, emerging issues, and recommended solutions

Support Client Culture and Mission:
Develop a strong understanding of the client’s business, culture, mission, operating environment, and security needs while fostering alignment between the client and Allied Universal Drive Operational Excellence:
Ensure contract requirements, reporting, post orders, procedures, training, compliance expectations, and site-specific operating standards are consistently met Manage Staffing and Financial Performance:
Meet contractual scheduled hours through effective management of staffing, scheduling, overtime, payroll, billing, and other operational processes while supporting financial goals

Coordinate Training and Onboarding:
Partner with recruiting and support teams to identify, interview, hire, onboard, and retain quality candidates; coordinate and/or conduct site-specific onboarding, on-the-job training, client-specific training, and annual refresher training

Manage Resources and Readiness:
Maintain appropriate inventories and readiness of uniforms, equipment, supplies, vehicles, and other account resources

Use Business Systems:
Utilize business systems, including Win Team, for scheduling, billing, reporting, and operational management, interpreting information and taking appropriate follow-up action

Maintain Compliance:
Enforce Allied Universal policies and ensure employee concerns are appropriately addressed while maintaining accurate…