Site Monitor

Employment Full Time Oakland, CA, US

Salary Range: $26.00 To $27.00 Hourly

About Lao Family Community Development, Inc.

Lao Family Community Development, Inc. (LFCD) is a community-based non‑profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California.

LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low‑income individuals and families, refugees, immigrants, transitional‑age youth, seniors, individuals with disabilities, and other underserved populations.

Job Summary :
The Site Monitor is part of a team that operates and monitors a transitional housing program at CARE Campus in Oakland. The program focuses on unhoused re‑entry populations who are working to develop self‑sufficiency. The Site Monitor will be responsible for assisting members with their requests, serving as the first staff responder in the event of an emergency, and ensuring that the quality and integrity of the program are maintained diligently during core hours.

This position reports directly to the Site Supervisor.

Core Responsibilities

• Serve as the primary point of contact for participants, providing information, addressing concerns, and assisting with CARE Campus services and community resources.

• Observe participant activities and behavior, provide appropriate behavioral redirection when necessary, and promptly report safety, behavioral, or operational concerns.

• Monitor and support campus security operations, including main gate access, visitor policies, participant curfews, and prevention of unauthorized individuals or vehicles from entering the property.

• Assist and provide coverage for ABC Security as needed, including gate protocol, security breaks, vehicle and pedestrian registration, and maintaining accurate security tracking logs.

• Conduct routine campus patrols and inspections of buildings, equipment, access points, walkways, and common areas; identify and address safety, cleanliness, and maintenance concerns.

• Monitor surveillance systems as needed in coordination with the Site Supervisor and respond appropriately to observed incidents or security concerns.

• Complete Daily Activity Reports (DARs), incident reports, mandated reports, and other required documentation accurately and in real time; provide clear communication during shift handoffs.

• Maintain strict confidentiality of participant, program, and organizational information and comply with all CARE Campus policies, mandated reporting requirements, and applicable laws.

• Assist with participant move‑ins and move‑outs, wellness checks, inspections, flyer distribution, and other routine campus operations.

• Provide front office and administrative support, including participant identification verification, mail control, receiving and distributing items, food service support, and maintaining an organized office environment.

• Manage lost‑and‑found items, including proper receiving, storage, documentation, and disposal or return in accordance with CARE Campus procedures.

• Follow procedures for lost, malfunctioning, or emergency keys and ensure proper authorization and documentation for key access.

• Perform minor maintenance and safety tasks as needed, such as replacing light bulbs, tightening fixtures, using plungers, and addressing basic facility concerns.

• Support and coordinate on‑site vendors, contractors, inspections, repairs, pest control, fire inspections, construction activities, and other special projects.

• Assist with campus…