Field Service Technician

Field Service Technician – San Francisco, CA

2 days ago. If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story.

As a Field Service Technician, you will deliver amazing experiences and elevate efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

• Reporting product failure trends and serviceability issues to your manager with necessary documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

To succeed in this customer‑facing role, you must meet the following requirements:

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Note:

This is a customer‑facing role and may require compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 – $26.31 hourly.

This role is eligible for a transportation allowance.

Benefits include competitive compensation and benefits such as medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Canon USA, Inc. is a global digital imaging leader committed to innovation and social responsibility. Visit us at  and connect with us on Linked In.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Full‑time, on site – this position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.