Front Desk Clerk,Shelter Job Oakland area,California USA,Social Work

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of this position is to provide direction and supervision for program participants and provide facility security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)

Monitor all persons entering and exiting the building

Answer phone, handle routine questions and direct calls

Complete daily logs (shift logs, safety logs, FYIs, etc.)

Oversee the participants cleaning and doing their daily chores

Conduct data entry as assigned

Conduct routine curfew and bedtime checks

Conduct washing of house linens as needed

Monitor security cameras regularly

Maintain and execute confidential information according to HIPPA standards

Maintain a highly detailed and organized filling system

Utilize harm reduction and trauma informed care principles

Maintain a professional image and procedures for the front office

Complete written documentation of participant infractions

Maintain a neat and organized filling system

Check and respond to emails and voicemails on a regular basis

Adhere to confidentiality standards

Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

Knowledge of, and familiarity with, homeless services and social services.

Ability to speak and write the English language at a high and professional level

High degree of confidentiality

Computer literate in Microsoft Office applications Word, Excel and Outlook preferred

Excellent communication skills, both written and verbal

Excellent and professional telephone etiquette and presence

High degree of organizational skills

Approach problem solving creatively

Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

High school diploma or equivalent

Minimum one (1) year social service experience preferred

Serv Safe Food Handlers Certification

Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle

Must be 21 years or older

Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

Ability to grasp, push, and/or pull objects

Ability to reach overhead

Ability to operate telephone

Ability to lift up to 25-40 lbs.

Ability to operate a computer

Ability to process written, visual, and/or verbal information

Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

EDUCATION

High School or Equivalent (required)

EXPERIENCE

1 years:
Administrative or Receptionist (preferred)

LICENSES & CERTIFICATIONS

Driver's License (required)

EQUAL OPPORTUNITY EMPLOYER / PROTECTED VETERANS / INDIVIDUALS WITH DISABILITIES

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language

Front Desk Clerk, Shelter