Coordinator Member Services

Department 5337 - University Recreation and Well-Being Member Sales

Position Number 990787

Requisition No. S02668

Salary Range/Pay Rate $54,302 annually.

Benefits of Working at Oakland University offers competitive salaries and an excellent benefit program including a comprehensive medical plan with low contribution amounts for our employees, dental and vision plans at no cost for our employees, generous paid time off plans, a generous University contribution to our 403(b) retirement plan, tuition assistance for our employees and dependents, free access to our Campus Recreation Center and workout facilities, and flexible work schedules and wellness programs.

These are current benefit levels subject to future changes. Oakland University offers a strong, University-wide commitment to diversity, equity and inclusion, which has garnered national recognition as a top workplace for LGBTQ+ community members; national recognition as a safe workplace, and consistent top ranking for support services to U.S. Military veteran students.

Employee Group/Grade AP Band M

Work Schedule FT/Reg (40 hours)

This is a full-time position.
First consideration will be given to those who apply by January 27, 2026.

Number of Hrs./Wk. 40

Position Information

Minimum Qualifications

• Bachelor’s Degree in Recreation, Sports Management or a related field or an equivalent combination of education and/or experience.
• Previous experience in recreation or equivalent experience.
• A minimum of one year student staff supervision and development.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate effectively with others.

Desired Qualifications

• Master’s Degree in Recreation, Sports Management, or related field.
• Experience with customer service, learning outcomes, and technology (i.e. Microsoft Office Suite, Google Suite, Innosoft Fusion and When To Work , and EMMA software).
• Demonstrated experience in utilizing technology to communicate with and train student staff.

Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.

Position Purpose

The Coordinator of Member Services is an integral part of University Recreation and Well-Being and is responsible for complete oversight of Welcome Center operations and member services assistants. This position provides leadership and direction for 30 student employees across the Welcome Center and Member Services Operations. The Coordinator ensures clear service expectations, provides cross-training to develop transferable skills, and enhances the overall member experience.
All Responsibilities:

This position also manages membership processes, point‑of‑sale operations, locker rental, and equipment checkout. The Coordinator develops recruitment and retention strategies for non‑student members, implements customer service and membership sales training, and collaborates across the department to support revenue generation, operational effectiveness, member engagement and visibility of University Recreation programs and services.

Job Open Date 01/14/2026

Required fields are indicated with an asterisk (*).

• * Are you currently a member of the Oakland University Administrative-Professional Group?
  • Yes
  • No
  • No Response

Required Documents

• Cover Letter
• Resume

Optional Documents

371 Wilson Boulevard, Rochester, MI 48309