Coordinator | Service Coordination Dept

Coordinator II

Garrett County Community Action Committee (GCCAC), Inc. is seeking a dedicated and organized Coordinator II to support housing and energy assistance services within the Service Coordination Department. This position will assist individuals and families with accessing assistance, completing applications, and addressing housing instability, utility terminations, and energy crises through state and federal programs.

Key Responsibilities

• Assist with client intake and applications for housing and energy assistance programs.
• Gather and review required documentation to support eligibility determinations and timely application processing.
• Assist households facing utility termination, disconnected service, or a lack of heating fuel by coordinating with energy assistance staff, utility providers, and community resources.
• Recognize urgent housing and energy crises and promptly coordinate with appropriate staff to address immediate needs.
• Communicate with clients regarding application status, missing information, appointments, and next steps.
• Maintain accurate client files, case notes, referrals, and program data in accordance with program requirements and confidentiality standards.
• Assist with housing waitlists, client follow-up, and coordination of services that support housing stability.
• Coordinate with department staff, landlords, utility providers, and community partners to support client needs.
• Provide administrative support, including scheduling, scanning, data entry, and document preparation.
• Participate in required training and stay informed of program procedures and requirements.
• Provide coverage and assist with other department duties as assigned

Qualifications

• Preferred:
  Experience in human services, customer service, administrative support, or a related field.
• Ability to work at a fast pace, manage multiple priorities, and meet deadlines.
• Strong organizational and time management skills.
• Strong communication skills and the ability to work respectfully with individuals and families experiencing difficult circumstances.
• Ability to remain calm and respond professionally when assisting clients experiencing a crisis.
• Computer proficiency and the ability to learn program databases and accurately enter information.
• Ability to maintain confidentiality and work both independently and as part of a team.

Compensation & Benefits

• Schedule:
  
  Full-time, 40 hours per week, Monday–Friday.
• Compensation:
  Starting at $17.40-$20.01 per hour, based on experience.
• Benefits:
  All employees regularly scheduled for at least 500 hours per year will participate with the Maryland State Retirement Pension plan. Annual Leave will accrue at 12 days per year for the first year. There are 15 paid holidays per year and 18 paid sick days. Health insurance is available to full time employees. Part-time employees will accrue these benefits on a prorated basis.