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HelpDesk/Support Customer Service Rep Technical Support

Customer Experience Coordinator: Feedback, NPS & Resolution

Job in Oakland, Bergen County, New Jersey, 07436, USA
Listing for: Topcon Positioning Systems (Topcon)
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology company is seeking a Customer Experience Coordinator to enhance the customer journey across all service interactions. This role involves proactive communication with customers to collect feedback, monitor satisfaction through surveys like NPS, and collaborate with teams to resolve issues effectively. Ideal candidates should have 2–4 years of experience in customer service, proficiency in tools like Salesforce or Service Max, and strong communication skills.

A comprehensive benefits package is offered, including medical and 401(k) plans.
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