Cryotherapy Specialist

POSITION SUMMARY

A Cryotherapy Specialist will support the operations and quality team to ensure that the technicians being trained have the appropriate skills for cryotherapy procedures. They are responsible for providing thorough product in‑services and recommending Agiliti solutions while improving patient outcomes and achieving strategic/financial goals. The cryotherapy specialist will assist sales with product expertise and service on all cryosurgery and other oncology related products.

They will also participate in the role of a Cryotherapy Technician to alleviate capacity issues as necessary.

• Provides case support during proctored and non‑proctored "Solo" cases.
  • Provides hands‑on equipment training and orientation, as needed.
  • Able to provide Cryo manufacturer trained physicians one‑on‑one support during Cryotherapy treatments.
  • Has completed Cryo Manufacturer's training and maintains any manufacturer required continuing education to provide equipment and technical support during cryotherapy case/procedures.
  • Works with physician and staff with the objective to gain competence in self‑operation of Hospital owned/custodial equipment.
• Coordinates case support coverage with operations personnel.
  • Completes and processes all procedure related paperwork to include, but not limited to, treatment records, invoices, billing logs and expense statements.
  • Maintains all procedure related paperwork, databases, and files per company policy.
  • Reports all customer complaints to appropriate manager and service department.
  • Ensures physicians and staff have the most current information available.
  • When appropriate, coordinate with technicians and operations that necessary equipment will be on hand.
• Provides support for Sales Support Team.
  • Assists in helping to answer clinical questions from customers.
  • Participates as part of the team to work the transition plan with a new IDN or system - attending on site meetings, coordinating in‑service education with staff.
  • Processes all surgical case paperwork in a timely and accurate manner, and all other company policies.
  • Ensures that all charges represented on case paperwork, to customers, are accurate, and in accordance with the current price listing fees provided by Agiliti. Ensures that Agiliti is kept appraised, in writing, of additional equipment/fiber/accessories needed to perform the duties as assigned.
  • Notifies Agiliti offices of all equipment faults immediately after occurrence, maintaining a record of all faults on designated electronic forms.
  • Notifies Quality Assurance Dept. of all incidences in the field and provides a detailed written account using the appropriate electronic documentation.
  • Maintains operational readiness of Cryotherapy instruments, equipment, supplies, and any inventory in Employee's possession or other individual warehouse.
  • Follows trends in Cryotherapy technology and related techniques through continued education, attending meetings and in‑services when required.
  • Always maintains a courteous and professional relationship with physicians, operating room staff, and hospital personnel in both appearance and behavior.
  • Checks email and voice mail per company policy (i.e., frequently, beginning, throughout, and end of the day) to ensure proper flow of communication.
  • Completes all necessary documentation for completion of procedure along with timely submission.

• Minimum of 3‑5 years of experience with ultrasound and cryotherapy equipment account management.
• Travel up to 75% (>4 days per week in customer site).
• Extensive overnight travel may be required depending on business needs.
• Must be able to perform all job duties in a fast‑paced, complex work environment.
• Valid driver's license in state of assigned territory.

• Competent to dialogue and provide guidance to staff nurses and physicians.
• Experience with ultrasounds, cryotherapy and other technological advances related to tumor related cancer treatment (may include but not limited to; bone, liver, kidney, lung, prostate).
• Demonstrated commitment to customer service.
• Strong communication and presentation skills.
• Ability to sit, stand, lift, bend…