Accounts Receivable Specialist

We are looking for a motivated and personable Accounts Receivable Specialist to join our accounting team. This role is ideal for someone who is organized, comfortable communicating with customers, and able to think critically when resolving account and payment issues.
This is a fully on-site position. There is no work-from-home or hybrid option for this role.

Key Responsibilities   Manage day-to-day accounts receivable activities, including customer account follow-up and collections
Communicate professionally with customers and their Accounts Payable departments regarding outstanding invoices and payment status
Build and maintain strong working relationships with customer AP contacts
Investigate account discrepancies, short payments, deductions, and other payment issues
Apply critical thinking and problem-solving skills to resolve customer account issues
Maintain accurate customer account records and supporting documentation
Work with internal departments to resolve billing and payment-related questions
Prepare and maintain AR reports, reconciliations, and spreadsheets
Handle invoices, statements, PDF documents, and other supporting documentation
Assist with general bookkeeping and accounting tasks as required
Provide support with reconciliations, data entry, document organization, and other day-to-day accounting activities
Assist the accounting team with ad hoc tasks and projects as needed
Qualifications   Previous Accounts Receivable experience is an asset
Strong critical thinking and problem-solving skills
Personable, professional, and confident communicating with customers
Ability to build rapport and maintain positive relationships with customer Accounts Payable departments
Strong organizational skills and attention to detail
Motivated, proactive, and willing to take ownership of assigned responsibilities
Comfortable handling a variety of accounting and administrative tasks
Able to work independently while contributing to a team environment
Familiarity with Microsoft Excel and working with PDF documents
Previous Net Suite experience is an asset
Strong written and verbal communication skills
What We’re Looking For  We are looking for someone who doesn't simply send collection emails and wait for responses.

The right candidate will take ownership of customer accounts, follow through on outstanding items, investigate the root cause of payment delays, and work proactively to resolve issues.
We also value someone who is flexible and willing to support the accounting team beyond AR when needed. This is a hands-on role where priorities can change, so being motivated, adaptable, and willing to jump in and help is important.