Enforcement Services Associate

Enforcement Services Associate Department Municipal Enforcement Services Pay Range $69,259 - $84,483 Position  

Temporary Full Time (CUPE 1329T)

Restricted to current Town of Oakville employees

5- month contract

Backfill

Applications for this position must be received at  by no later than 11:59 pm on October 15, 2026.

Internal secondment applications are welcome.

Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

• Reporting to the Manager, Strategy, Licensing and Business Services, the Enforcement Services Associate is responsible for processing, reporting, notifications and correspondence required for Administrative Penalty fines and permit management relating to parking, licensing, sign and noise permits through in-person, email, phone and online interactions.
• Providing customer service, support and analysis for inquiries/complaints relating to Municipal Enforcement Services including rates, fees, fines, penalties, payments, permits, equipment, policies, procedures, municipal by-laws, Provincial Offences Act (POA), Administrative Penalty System (APS), etc.
• Resolving first level escalated matters relating to tickets, permits, licenses and payments
• Reviewing and issuing over 60 types of business licenses and multiple types of parking permits
• Providing initial review of fixed and temporary sign and noise permit applications and distribution to appropriate officers for final approval
• Receiving, reviewing, documenting, assigning and resolving customer services requests in Salesforce, AMANDA and/or AIMS
• Undertaking scheduled processes of the APS ticket lifecycle for parking, licensing and various by-laws including analysis of payment and owner information records, ticket entry, mailing out of penalty notices
• Coordinating, scheduling and maintaining the screening meeting calendars and processing for the Screening officers
• Supporting the hearing processes and meetings, including preparing hearing documents and updating hearing records
• Reconciling daily and weekly financial transactions for commercial parking operations
• Processing various payments received by mail, telephone, or etransfer using computerized (custom) software. Daily balancing and securing of various receipts in accordance with established audit requirements.
• Maintaining various parking, licensing, noise exemption and sign permit programs, including application intake, review, analysis, issuance, revocation and cancelling permits, updating records, financial management of accounts and reconciliation, collections with current and new permit holders and escalations to enforcement.
• Data entry and management of various documents, including license applications, sign permits and entry of manually issued APS tickets.
• Processing of private property parking program including officer and property file, intake, review and updating records to coincide with approvals
• Monthly department credit card reconciliations
• Performing other duties as assigned

• Completion of 2-year college diploma specializing in Public Administration, Business Administration or a related field.
• MLEO completion of Part 1 Municipal Law Enforcement Foundation, or equivalent is considered an asset.
• Successful completion of AMCTO Municipal Administration Program is considered an asset.
• Minimum 3 years related experience in a municipal or public enforcement environment including experience with court/appeal processes, reconciliation of financial and activity reports, general accounting and outstanding administrative office skills complemented by a highly developed understanding of municipal government and service delivery
• A combination of education and experience may be considered
• Strong analytical and organizational skills to perform daily business and tasks associated with Enforcement Services Associate role
• Demonstrated knowledge and understanding of Parking, Sign and Licensing industry including APS, parking, licensing, noise and sign regulations and by-laws
• Advanced computer skills including proficiency with MS Office (Word, Excel, and Outlook), AMANDA, AIMS, GIS, SharePoint and Salesforce are required.
• Proficient time management skills and flexibility in adjusting between a variety of duties
• Must possess excellent organizational skills to multitask and to process a high volume of items efficiently and accurately
• Proven attention to detail is…