Program Officer, Dual Credit; Temporary

Reporting to the Associate Director (AD), Academic Upgrading and Dual Credit, the Program Officer (PO), Dual Credit provides front-line administrative, clerical and organizational support specific to a cluster of programs and courses within the Dual Credit group of programs to ensure the success of Dual Credit programming, day-to-day operations and students.

The Program Officer also supports School Within A College (SWAC) and School Within a Postsecondary Institution (SWAPSI) wrap-around activities, including student participation tracking, transition planning, documentation and communication. The incumbent is a key point of contact for current and prospective students, helps resolve or triage questions and concerns, and contributes to outreach, events and continuous improvement of administrative practices.

• Providing accurate program, scheduling, registration and enrolment information to support planning and delivery.
• Entering, reconciling and maintaining course, student and partner data in the Dual Credit Access database and other relevant systems.
• Preparing enrolment, participation, attendance, grade, success and retention reports for internal teams, school boards and other stakeholders.
• Maintaining SWAC/SWAPSI wrap-around records, including group and individual student interactions, participation and OCAS needs, to support funding and Ministry reporting.
• Coordinating textbook, course material and instructional supply purchasing, distribution and inventory records.
• Maintaining organized program files and records in accordance with College records-management practices.
• Responding to questions from current and prospective students about course selection, registration, cancellations, alternatives, withdrawals and next steps.
• Supporting student onboarding and orientation to Sheridan Central, SLATE, IT services and other program-related systems.
• Providing structured SWAC/SWAPSI group sessions and individual follow-up related to postsecondary pathways, application processes, timelines and available supports.
• Connecting students with appropriate Sheridan and community services, including Accessible Learning, IT Services, Student Services and the Assessment Centre.
• Monitoring and documenting student success and retention information and supporting students who may be experiencing difficulty or uncertainty.
• Serving as a backup point of contact for school board leads and monitors, guidance counsellors, teachers, parents/guardians, faculty and internal Sheridan partners.
• Working with the Associate Director, Program Lead and Academic Portfolio Administrators to verify program information and communicate changes.
• Preparing semester resources such as student schedules, contact lists, class rosters, attendance lists and reference materials.
• Advising faculty, staff and partners on Dual Credit and Sheridan policies, procedures, systems and resources, and escalating complex matters as appropriate.
• Participating in program review meetings, committees and partner activities, and providing meeting and clerical support as required.
• Leading the planning and delivery of SWAC/SWAPSI workshops and end-of-semester celebrations.
• Supporting orientations, information sessions, open houses and other Dual Credit events.
• Coordinating presenters, internal partners, school boards, communications and event logistics.
• Contributing to program promotions, presentations, surveys, web and print information, and outreach strategies.
• Performing other related duties as assigned.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a client service focus with an aptitude to make connections
, support others, provide excellent customer service and might identify as a community builder
.

You demonstrate excellent judgement
, initiative and creative problem-solving skills.

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.

You collaborate effectively with students, faculty, support staff, school board partners and internal departments while also taking initiative and working independently
.

• 3-year degree or diploma in Business, Office Administration or related field;
• Minimum of 3 years of experience working in an academic office environment and performing administrative duties using…