Aerospace Program Manager

About Us:

Burloak Technologies is a leader in the additive manufacturing industry and provides engineering services for additive manufacturing, materials development, high precision CNC machining and metrology. Burloak Technologies works with the most innovative companies in the space, aerospace, automotive and industrial markets to rapidly transition their most challenging part designs to be additively manufactured at scale.

Position Summary:

The Program Manager is a customer-facing role that serves as a critical link between customers and internal teams, ensuring that orders are expertly managed from handover through execution in a dynamic, high-performance manufacturing environment. Reporting to the General Manager, this role is responsible for managing the handover of orders from the Business Development team and translating customer and commercial requirements into clear, actionable inputs for internal teams.

Operating with moderate autonomy, the Program Manager serves as a key information conduit between customers, the PMO, and internal departments, working closely with the Project Coordinator to ensure customer purchase orders and timelines are accurately converted into department-level execution plans.

This role is central to ensuring customer commitments are met, project compliance is maintained, and internal teams remain aligned on priorities and deliverables. Success in this position requires strong organizational skills, clear communication, and the ability to coordinate effectively across a fast-paced manufacturing environment.

Key Responsibilities:

Customer and Order Management

Manage the handover of new orders from the Business Development team, ensuring all commercial and technical requirements are clearly documented and communicated to internal stakeholders.

Serve as the primary point of contact for customers throughout the project lifecycle, maintaining professional, timely, and transparent communication.

Coordinate and facilitate customer meetings, track action items, and follow up on outstanding deliverables.

Monitor and manage customer timelines, contractual commitments, and delivery requirements to ensure alignment with internal execution plans.

Translate customer and commercial requirements into clear, structured inputs that enable internal planning, scheduling, and production teams to execute effectively.

Project Scheduling and Compliance

Maintain and manage the master project schedule, ensuring it accurately reflects current priorities, milestones, and customer commitments.

Ensure all projects comply with internal PMO processes, documentation standards, and applicable regulatory requirements.

Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification.

Manage all customer documentation, including all output documentation using best practices and secure file transfer

Monitor project progress against contractual and customer requirements, identifying variances and escalating risks to the VP of Operations, as required.

Coordinate with the Project Coordinator to ensure customer requirements are translated into accurate department-level work plans.

Support the continuous improvement of PMO processes, templates, and documentation practices.

Act as the focal and ensure compliance with all Trade and Export Control, including Canada Controlled Goods Program.

Support development/internal project planning, as required.

Cross-Functional Coordination and Communication

Act as a reliable and organized conduit between customers, the PMO, and internal departments including operations, engineering, quality, and additive manufacturing.

Provide timely and accurate project status updates to internal stakeholders and…