Bilingual Customer Service Representative

Overview

Join to apply for the Bilingual Customer Service Representative role at Hilti Group
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The role of the Customer Service Representative is to influence and serve all Hilti customers, including internal Hilti customers (e.g., field account managers) and other Hilti team members who have direct relationships with the customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with a strong orientation to understanding a customer’s specialized needs and requirements;

ensuring the successful achievement of the company’s objectives and growth within the assigned Market Organization.

What does the role involve?

• Provide outstanding inbound services to internal and external customers, including consultative sales, technical inquiries, and support
• Understand handling of specialized market segments (e.g., Federal and State Government, Rental, Automotive, Mining, Nuclear, etc.) and how to navigate large organizations
• Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
• Sustain and expand knowledge of existing and new products and applications
• Maintain a strong knowledge of Hilti Online to increase the customer base, drive online sales, and troubleshoot online issues
• Handle transactions involving customers’ terms and conditions in line with Hilti's legal guidelines and applicable regulatory standards
• Utilize Strategic Selling Skills (SSS) to convert prospects into buying customers
• Receive and process inbound calls, faxes, emails, chat, repair and technical inquiries from customers and field sales personnel
• Manage time effectively to provide quality service with 60 - 75 customer contacts per day

What You Need

• Bilingual proficiency in both French and English required
• High School diploma or GED required (CAED – Canadian Adult Education Credential);
  Bachelor’s degree preferred
• Previous customer service and/or sales experience
• Strong knowledge of computer systems such as SAP, Microsoft Word, Excel (strongly preferred)
• Ability to thrive both independently and in a team environment
• Strong technical and customer relationship management skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent written, verbal, and presentation skills
• Drive to develop strong and sustainable customer relationships
• Mobility and willingness to travel as needed
• Participation in international travel to the United States for initial training; visa requirements are the applicant’s responsibility to obtain

What We Offer

• Competitive base salary and bonus potential
• Robust benefits package including Medical/Dental/Vision from day one
• Team member coverage premiums paid by Hilti
• Basic Life, AD&D, and disability insurance paid by Hilti
• Business Travel Accident coverage
• Basic Dependent Life Insurance
• Option Life, AD&D, and Critical Illness coverage for team members and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with employer matching up to 5% after 12 months of service
• Generous Paid Time Off and holidays, with community volunteering opportunities
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP) and company-paid wellness screenings
• Opportunities for growth and professional development

Who Should Apply?

Hilti is committed to caring for its people. Our retention has been over 90% for the last five years, with most roles filled internally. We value diverse backgrounds and teamwork as keys to success.

Working Conditions

• Normal office environment
• Must be able to sit for prolonged periods and spend extended time on the phone
• Occasional tool training requiring lifting up to 65 lbs and exposure to loud environments

Safety Requirements

• Hardhat, safety vest, safety glasses, gloves, steel-toe boots, ear protection, and long pants as required for tool training

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Construction

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