Specialist, Customer Service

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As

a Customer Service Specialist, you are responsible for creating a remarkable experience for our clients via inbound and outbound calls. It is crucial in this role that you are professional and friendly along with strong attention to detail and the ability to think critically and quickly. In your role as a Customer Service Specialist, you are an expert on the process and requirements and provide call support to our customers.

You are adept at solving problems, de-escalating calls and providing support working toward first contact resolution.

HERE’S HOW YOU’LL CONTRIBUTE:

Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner

Receive and process orders for Title Insurance by phone, fax and internet

Address and advise lawyers on any issues related to their specific files

Educate customers on Title Insurance and the various products FCT offers

Maintain high level of professionalism with clients

Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolution

HERE’S WHAT YOU’LL BRING:

Minimum 2-3 years of customer service experience in a call center environment

Real Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry Experience

Exceptional phone manner with strong communications and interpersonal skills

Proven ability to problem solve and prioritize issues

Detail oriented and proven ability to multi-task in a fast-paced environment

Ability to exercise good judgment in protecting confidential information

Intermediate computer skills in MS Office products (Word, Excel and PowerPoint);

Our core hours of operation are 8:00 a.m.

- 8:00 p.m. Monday through Friday. Candidates must be flexible to work within these shifts.

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

Total Direct Compensation:

44,970 - 54,030

Any pay range is in $CAD

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

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By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.