Bilingual Customer Support Representative - French​/English

This role supports the Atos Medical business in Canada by delivering excellent customer service while managing inbound and outbound customer calls, order entry and processing, technical product support, issue resolution and general duties in accordance with the business functions.

For candidates in the Greater Toronto Area, this is a hybrid role, which would include multiple in‑office days per week. In‑office days will be on a regular schedule each week.

Major Areas of Accountability
Customer Engagement & Sales

Develop and manage sales leads throughout the customer journey

Proactively contact all customers to introduce new products and identify new selling opportunities

Engage new customers through direct leads and cold calls, as well as from referrals generated through HCPs, web inquiries, the outside sales team, etc.

Customer Experience & Operations

Respond to all inquiries (calls, emails, voicemails) promptly, delivering a high standard of service

Process customer orders accurately and in line with quality procedures/expectations

Maintain high first‑call resolution and minimize voicemail reliance

Develop and implement Direct to Consumer (DtC) Marketing plans

Ensure timely turnaround (within one business day) for all requests and order entries

Collaboration & Market Support

Partner with Territory Managers and Clinical teams on direct‑to‑customer (B2C) and/or business‑to‑business (B2B) activities

Support and execute consignment inventory where needed

Contribute to development and execution of customer or internal company initiatives

Team & Process Excellence

Maintain accurate customer records and departmental documentation

Collaborate cross‑functionally (e.g., Logistics, Accounting) to ensure smooth order fulfillment

Cross‑train and support team members as needed

Take on additional responsibilities with a proactive, positive attitude

Additional Duties

Deliver consistent, high‑quality communication across all customer channels

Maintain strong product knowledge to provide accurate and helpful support

Ensure customer satisfaction through professionalism, responsiveness and follow‑through

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Med Tech Code of Conduct, and company policies

Other job duties as assigned

Basic Qualifications

High school diploma or general equivalency diploma (GED)

2+ years of sales experience in customer service, inside sales or healthcare support

Exceptional customer focus with an ability to identify and meet the needs of a customer without being prompted

Sales‑oriented mindset with the ability to identify and act on selling opportunities

Fluently bilingual in English and French

Strong working knowledge of Microsoft Office (Excel, Word, Outlook)

Prior experience working with CRM systems and order management tools

Demonstrated ability to manage multiple priorities in a fast‑paced environment

Demonstrated learning agility in learning new products and systems

Superior attention to detail

Preferred Qualifications

Bachelors or advanced degree

Experience in medical devices, specifically in environments requiring reimbursement

Prior experience with Sales Force (CRM)

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well‑being, foster your professional growth, and ensure a healthy work‑life balance. Here is some of what you can expect:

Health and Wellness:
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company‑sponsored wellness programs and mental health resources, paid leave of absence for qualifying events.

Financial Security: RRSP plan with company match and financial planning services to help you secure your future.

Work‑Life Balance:
Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.

Professional Development:
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.

Recognition and…