Hybrid Customer Success Manager Wanted

Euna Solutions is hiring a Customer Success Manager to enhance our B2B SaaS offerings in the public sector. This hybrid role emphasizes strategic partnership and customer outcomes.

As a Customer Success Manager, you will lead initiatives that ensure our customers are achieving their goals with our Procurement software. This position involves fostering lasting stakeholder relationships and collaborating across departments for optimal service delivery. Your efforts will help identify opportunities for expansion and customer retention.

Key Responsibilities:

• Master the Procurement SaaS product and its applications

• Conduct regular check-ins with customers to monitor progress

• Forge strong relationships to align with client objectives

• Create and implement effective customer success plans

• Tackle challenges and predict risks to improve retention

Requirements:

• Bachelor’s degree in relevant discipline

• At least 3 years of customer success experience

• Successful track record in customer engagement strategies

• Proficient in managing multiple projects

• Experience with Salesforce and office software

Lead customer success efforts at Euna Solutions and drive great results for our clients.
#J-18808-Ljbffr