Customer Care Agent FCT Valuations

Position: Customer Care Agent for FCT Valuations
Become a Customer Care Agent with FCT and use your skills in customer service and title insurance to create positive experiences. This hybrid role enables proactive communication and effective problem-solving with clients.

FCT seeks a dedicated Customer Care Agent to manage daily customer interactions with professionalism. Success in this role requires addressing inquiries promptly and accurately, educating clients about processes, and resolving any transaction-related issues. Your experience within customer service and real estate will be essential during client engagements.

Key Responsibilities:

• Communicate decisions to customers accurately

• Resolve inquiries while maintaining service levels

• Educate clients on FCT products and processes

• Conduct back office tasks as needed

• Escalate issues when necessary to maintain satisfaction

Requirements:

• One year of customer service experience

• Background in title insurance or real estate

• Data entry proficiency

• Effective verbal and written communication

• Capability to work independently during peak times

Engage with clients, support transactions, and grow your professional skills at FCT.
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