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Job Description & How to Apply Below
Requisition
Salary: $45,800.00 Annually How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success.
We value doing business with integrity and adhere to the highest ethical standards.
Service Coordinator Full Time Permanent Mercedes-Benz Oakville, Oakville, ON, CA 29 days ago
Requisition Salary: $45,800.00 Annually How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success.
We value doing business with integrity and adhere to the highest ethical standards. Our Mercedes-Benz Oakville dealershi p is looking for a Service Coordinator to join our amazing team!
Job Purpose The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Coordinator ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.
Responsibilities Answer all incoming phone calls within three rings.
Answer any inquiries possible and acquire assistance if necessary.
All customer interactions are to be performed in a friendly and helpful manner.
Maintain and control service appointments.
Perform service department administrative tasks as directed by management.
Book service appointments as per the dealership’s appointment process.
Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
Balance cash at the end of the day.
Follow up with customers and book appointments for special ordered parts.
Review the special order parts files, and then call the customers once parts have arrived.
Assist customers when picking up their vehicles, and accept payment when necessary.
Greet customers when Service Consultants are not available.
Ensure the refreshment area is tidy.
Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.
Vacancy:
One
Compensation: $20.00 per hour, plus the opportunity to earn up to a $350 monthly productivity bonus. Potential annual gross earnings of approximately $45,800 for full-time employees who qualify for the maximum monthly bonus.
Qualifications High school diploma or equivalent
Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management
Previous experience in a customer service role
Ability to maintain filing systems and database
Professional appearance & friendly disposition
Ability to work efficiently in a high-pressure environment
Experience using dealership related software is preferred
Benefits Competitive salary
Excellent Group Benefits package.
Group RRSP Contribution program.
Work/life balance.
Training and support programs.
Boot and tool allowance.
Tuition reimbursement program.
Corporate support.
Mentorship and development.
Unlimited careers opportunities within our automotive group.
Personal Attributes Passion, motivation, focus and leadership skills.
Results focused approach.
Team player.
Strong communication skills both written and verbal.
Ability to influence, negotiate and mediate effectively.
Strong attention to detail.
Ability to maintain confidentiality and professionalism.
Excellent interpersonal and team building skills.
Strong…
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