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Job Description & How to Apply Below
Join Swish as a Customer Care Representative
About Swish:
Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.
About the Role:
As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish's products will be key assets.
Key Responsibilities:
Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
Accurately take customer orders by email or telephone in an efficient manner
Assist customers with online orders or questions related to Swish's website
Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
Develop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutions
When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
Complete invoicing, billing, and reporting
Utilize ERP and CRM platforms with confidence
Communicate with various teams and branches to obtain stock to fill backorders
Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
Assist in the Clean-It-Centre (retail store) or warehouse when necessary
What You Bring:
1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
Basic customer service skills to confidently and accurately address customers’ needs
Organizational and multitasking skills
Strong computer and technical skills including experience with MS Excel
Experience with a CRM and other sales technologies is considered an asset
eCommerce experience considered an asset
Attention to detail to accurately process invoices and reporting
Professional demeanor and telephone etiquette
Job Details &
What We Offer
A people-first company
Membership in the Swish family - we treat our employees with integrity and have since 1956
The role
Location:
Oakville, Ontario
Hours of Work:
Monday to Friday - 8AM to 5PM
Salary:
Starting at $50,000 annually
Variable compensation:
Annual performance bonus eligibility
Vacation:
Starting at 3 weeks
Benefits from Day 1
Company-paid Extended Health & Dental Care
Company contributions to a Registered Retirement Savings Plan (RRSP)
Employee & Family Assistance Program (EFAP)
Extras that matter
Rewards & Recognition program that celebrates great work and meaningful contributions
Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
Unlimited training and development with an industry-leading brand to help you grow your career
Role Information:
New headcount
Equal Opportunity
Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.
Accessibility & Accommodation
Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and…
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