Customer Support, Valuations

Company Summary   Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary   We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you’ll enjoy a career with us!

We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
HERE’S HOW YOU’LL CONTRIBUTE:
Communicate with internal/external customers via multiple mediums with accuracy and professionalism
Communicate decisions and information as well as manage daily Service Levels
Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
Perform back office tasks as required to complete the client interaction
Educate customers on processes, ordering platforms and the various products FCT offers
Review existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary
Keep up to date on all policies, procedures, practices including department policies/practices and the Company wide best practices
HERE’S WHAT YOU’LL BRING:
1 year Customer Service – phone or in person
1 year experience in Title Insurance, Real Estate or Residential Lending
1 year Data entry
Post-Secondary education or equivalent work experience
Excellent communication skills, written and verbal in English and French (would be an asset)
Intermediate level proficiency (Word and Excel)
Team player who can work with minimal supervision
Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
Availability to work between the hours of 8 am and 9 pm EST Monday to Friday. (7.5 hrs./day)
Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness
Ability to deal with stressful situations while remaining calm and positive
Total Direct Compensation:
50,470 - 60,640
Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!

* A_s per terms of the employment agreement_
For over a decade, FCT has been certified by the Great Place to Work Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to…