Library Assistant - Casual

Hours: Casual staff have no regularly scheduled hours but may be offered work within their classification at any branch. There is no guarantee of hours for casual staff.

Availability: Casual staff are required to provide availability across days, evenings and weekends including a minimum of two (2) evenings per week and two (2) weekends (Saturday and Sunday) over a four-week period.

Rate of Pay: $24.81 - $29.19 hourly

Posting Status: Open to all current OPL employees and external applicants

Oakville Public Library is seeking someone who is dedicated to service excellence, demonstrates curiosity and a learning mindset, fosters collaboration and knowledge sharing, and is a passionate advocate for literacy and innovation in public libraries.

Reporting to branch leadership, the Library Assistant supports branch services to the public, collection and materials handling workflows, and library operations at the branch.

• Greet customers and proactively offer customer‑first service across all interactions, promoting OPL services with enthusiasm and directing customers to appropriate staff for assistance.
• Understand and promote OPL's collections, spaces, programs, services, and technologies. Accurately interpret OPL policies, procedures, and key messaging to guide service delivery.
• Support customer access to library materials and services by answering directional questions, locating their holds or specific items in physical collections, directing customers to appropriate staff for further assistance, and providing help at self-checkout kiosks when appropriate to ensure a smooth and efficient experience.
• Complete all materials handling workflows, including but not limited to emptying book drops and sorters, checking in materials using RFID technology, sorting and shelving items, shelf-reading, and maintaining shelf organization and displays. Operate and troubleshoot sorting equipment, process circulation and collection maintenance lists, and identify and report issues with library materials.
• Support branch services and library operations, including but not limited to collection maintenance tasks, room setup for programs and room bookings, general branch tidying tasks, and branch opening and closing duties.
• Resolve issues or elevate to designated in‑charge staff, or branch or on‑call leadership as appropriate.
• Foster continuous learning by engaging in professional development activities, participating in working groups, and applying new knowledge and skills to enhance job performance.
• Work in compliance with the provisions of the AODA customer service standard, Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program.
• Perform other duties as assigned.

• Provide excellent customer service in dynamic and busy environments, and champion the values of equitable access, curiosity, belonging, lifelong learning, intellectual freedom, and exceptional service.
• Understand OPL's collections, spaces, programs, services, and technologies.
• Proactively engage customers and connect them to staff for assistance, approaching every interaction with enthusiasm and a genuine willingness to help.
• Exercise good judgment to prioritize customer‑first service and make values‑based decisions.
• Sustain strong organizational and time management skills, with the ability to prioritize and multitask effectively, and perform all work with accuracy and attention to detail.
• Demonstrate strong verbal and written communication skills, with the ability to actively listen, follow written instructions, and clearly share information.
• Work independently and as part of a team through…