Making Waves Customer Experience Representative

Join Making Waves as a Customer Service Representative and create welcoming experiences for families. We’re seeking individuals who embody positivity and a service-first mentality.

In this dynamic role, you’ll engage directly with families, offering tours and managing their registrations for classes. A calm, organized approach will allow you to handle inquiries and multitask effectively, all while ensuring our facility remains a friendly, energetic space. Your contribution directly influences the families' progress and comfort in the water.

Key Responsibilities:

• Greet families and conduct informative facility tours

• Book classes and process financial transactions smoothly

• Respond to phone calls and emails with care

• Offer assistance in program selection tailored to each swimmer

• Keep the facility organized and prepared for activities

Requirements:

• 1 year of customer service experience is an advantage

• Excellent communicator with a friendly demeanor

• Capable of multitasking and staying composed

• Basic computer skills and willingness to learn systems

• Willingness to achieve Standard First Aid certification

Elevate customer experiences and build community connections with Making Waves!