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Customer Support Specialist at Natus
Job Description & How to Apply Below
This entry-level Customer Support Specialist role focuses on applying formal training in technical inquiries. You will engage with clients by responding to varied technical questions on equipment and software, guiding them through resolution processes. Communication is key, as you will work closely within a team and interact frequently with leadership regarding service issues.
Key Responsibilities:
• Provide post-sale technical support via various communication channels
• Troubleshoot installation and activation issues for clients
• Recommend products and services to enhance customer satisfaction
• Elevate complex problems to senior staff for resolution
• Maintain effective communication with colleagues and management
Requirements:
• Recently completed relevant education or training
• No prior experience needed; internships beneficial
• Strong communication and active listening skills
• Ability to follow structured guidance efficiently
• Team-oriented approach to customer service
Cultivate your technical skills and contribute to Natus's mission to support healthcare providers effectively.
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