Bilingual Customer Service Rep at Hilti

Elevate customer experiences as a Bilingual Inbound Customer Service Rep s role combines consultative sales and technical inquiries to serve both internal and external customers effectively.

In this bilingual position, you will leverage your expertise in English and French while engaging with various market segments, including government and automotive sectors.

Your role is crucial for fostering strong customer relationships, ensuring timely service, and providing technical support. Get ready to enhance Hilti's growth by converting prospects into committed customers.

Key Responsibilities:

• Deliver outstanding inbound services to customers

• Manage specialized market segments with expertise

• Present Hilti's product and channel strategies

• Maintain knowledge of existing and new products

• Receive and process customer inquiries promptly

Requirements:

• Bilingual in English and French

• High School diploma or GED required

• Previous customer service experience needed

• Strong computer skills, especially SAP

• Ability to multitask and manage time effectively

Utilize your language skills and customer service experience to achieve excellence at Hilti.