Communications Operator

City of Brampton is located at 7750 Hurontario St. The company is currently looking for applications for the role of Communications Operator. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. This is a regular full-time position.

Employer Name
:
City of Brampton
Position
:
Communications Operator
No. of vacancies: 1
Salary: $74,096.00 per annum

Employment type:

Full Time (FT), Regular (R)
Hours of Work: 42 Hour work week
Location
: 7750 Hurontario St

• The candidate will be responsible for receiving fire and emergency calls and dispatching fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations through the Joint Fire Communications Centre.
• The candidate will operate console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers to dispatch the required apparatus and personnel.
• The candidate must respond to non-emergency general inquiry calls and redirect callers as appropriate.
• The candidate must elicit and understand direction and geographical information while working in a demanding, multi-tasking, team environment.
• The candidate must maintain radio contact with all vehicles at emergencies and during other communication centre activities.
• The candidate will use good judgement and follow established procedures when handling decision-making responsibilities within the Emergency Services division.
• The candidate must perform system tests, maintain accurate records and complete other communication functions as required.
• The candidate must perform other similar and related duties as assigned.

• The candidate must have Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.
• The candidate must be a graduate of a post-secondary Emergency Services Dispatch accredited certification.
• The candidate must have previous Emergency Services Communications Centre experience.
• The candidate must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License.
• The candidate must demonstrate communication skills, both written and verbal.
• The candidate must demonstrate the ability to speak clearly and precisely while under stressful situations.
• The candidate must demonstrate the ability to work independently and within a team environment.
• The candidate must demonstrate customer service and public relations skills.
• The candidate must demonstrate reliability.
• The candidate must demonstrate proficiency with Microsoft Office Suite.
• The candidate must have the ability to handle sensitive and confidential information.
• The candidate must have the ability to perform radio dispatch duties in an often demanding and stressful emergency environment.
• The candidate must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required.
• The candidate will be preferred if they possess both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience.
• The candidate with good knowledge of streets, fire station locations and Peel Region geography will be considered an asset.
• The candidate will be required to execute a written employment agreement as a condition of employment.

• The candidate will be required to undergo a criminal record search to confirm that they have no criminal record for which a pardon has not been granted.

• The candidate must be able to work variable hours including nights, weekends and holidays as scheduled.