Product Research and Design Manager

Position: Product Experience Research and Design Manager

Sommaire de la compagnie

Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

FCT offre la meilleure assurance titres de l’industrie et fournit des solutions de recouvrement et d’autres produits et services aux professionnels juridiques, du crédit, de l’évaluation et de l’immobilier partout au Canada. Chez FCT, vous aurez l’occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

Sommaire du poste

Nous sommes toujours à la recherche d’excellents talents; de personnes qui font preuve d’engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous!

Nous comprenons que la promotion d’un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

As the Product Experience Research and Design Manager in Residential Lending Solutions (RLS), you will play a critical leadership role in shaping the future of the experiences we deliver across our residential lending products and services. This role is responsible for deeply understanding the residential lending ecosystem, conducting comprehensive user and market research, and designing strategic, innovative, and intuitive product experiences.
You will lead cross functional product design initiatives, drive user experience research programs, facilitate design sprints, and champion experience led transformation across the organization. Your work will inform product strategy, ensure our solutions evolve with market needs, and identify future opportunities — including AI enabled experiences — that position FCT for long term success.

HERE’S HOW YOU’LL CONTRIBUTE:

Lead and conduct deep qualitative and quantitative research into the residential lending industry, user behaviours, lender and broker workflows, and service delivery models to uncover insights that shape product direction.

Translate research findings into strategic experience frameworks
, design concepts, service blueprints, and actionable recommendations that influence product and business strategy.

Drive end‑to‑end product experience design
, from discovery and ideation through prototyping, validation, refinement, and experience delivery.

Facilitate cross‑department design sprints
, collaborative workshops, and co‑creation sessions to align stakeholders on customer problems, opportunities, and solution directions.

Partner closely with Product Managers, Engineers, SMEs, Operations, Legal, and other business units to drive experience‑led decision‑making and ensure design integrity throughout execution.

Develop and maintain experience roadmaps
, aligning short‑term design needs with long‑term strategic vision.

Reimagine existing services and proactively propose new product and service models
—including AI‑enabled workflows, automation opportunities, and next‑generation experience concepts.

Produce high‑fidelity prototypes, journey maps, service models, UX flows, and research artifacts that articulate user needs and experience opportunities clearly.

Establish and maintain a repository of experience guidelines, design principles, and UX standards for internal teams to follow.

Evaluate and measure product experiences using qualitative and quantitative UX metrics
; ensure learnings shape ongoing design and product improvements.

Evangelize user‑centered design practices across RLS and lead initiatives that strengthen a culture of experience innovation.

HERE’S WHAT YOU’LL BRING:

A dynamic, highly skilled professional background in experience design, service design, and user research within…