Training & Development Specialist

About CSN Collision:

CSN Collision safely repairs more than 250,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair Centres across Canada, the US and Italy.

The Training & Development Specialist supports the planning, coordination, development, delivery and continuous improvement of CSN Performance offerings, including training, best practices and engagement opportunities. This role helps ensure training and development resources are well organized, accessible, documented, implemented and continuously improved to support CSN Licensees and CSN Collision staff. The role reports into the Director, Programs and Services.

The Training & Development Specialist works closely with CSN Departmental Leaders, including the Field Operations Team (FOT), and the Director, Programs and Services, to assess training needs, support best practice development, coordinate communication and contribute to the continued development of the training and development function. This role supports the delivery plan for training and development, assists with regular reporting and helps gather feedback from key stakeholders to encourage teamwork, collaboration and continuous improvement.

• Support the planning and coordination of training and development for CSN Licensees and CSN Corporate Staff.
• Assist the Director, Programs and Services and People and Culture partners with the Training and Development Plan to help corporate staff and CSN Centres grow and perform.
• Research content and support the development of learning materials and programs, ensuring alignment with CSN business goals and learning industry best practices.
• Monitor the quality of the learning experience to help maintain company standards, improve ease of use and understanding, and support participant engagement.
• Support the assessment of learning delivery methods, including e-learning, remote learning, train-the-trainer and web-based learning, to help ensure the approach is suitable for the audience.
• Identify learner challenges and potential change management barriers, and recommend practical strategies to address them.
• Design, coordinate and/or deliver learning opportunities for targeted groups while supporting desired outcomes and knowledge transfer.
• Support the design and implementation of methods to measure program effectiveness.
• Participate in needs assessments with internal and external stakeholders to identify training and development priorities and provide recommendations that support business goals.
• Build and maintain positive working relationships with internal stakeholders and industry training providers to understand needs and support training programs that add value to CSN Collision.
• Support the use, administration and maintenance of the Learning Management System to help achieve training objectives.
• Assist with the development of processes and tools for training activities.
• Support tracking of planned program costs and help gather information to demonstrate the value of training programs.
• Share best practices in training design, delivery, innovation and change management with colleagues and stakeholders.

• Strong Knowledge in creating training and development programs in a variety of modalities- virtual, in-person, self-directed etc.
  
  - for a best-in-class learning experience that offers a blended learning approach
• Ability to create an effective and inclusive training and development environment for all learners
• Influence and
  
  Collaboration:
  
  Ability to work collaboratively, adapt to change and support others through training and development initiatives.
• Data and Reporting:
  Strong analytical ability and attention to detail, using organized thinking and clear communication skills.
• Decision Making:
  Able to make day-to-day decisions independently while understanding when to elevate or seek guidance.
• Excellent verbal and written communication skills and self‑starter attitude, with the ability to be tactful, clear and empathetic communicator.
• Excellent facilitation skills, and attention to detail skills (to be able to proofread training materials).
• Able to quickly learn customer specific technical applications to train end users
• Candidate has a critical thinking approach to problem solve and is a forward thinker
• Able to encourage, motivate and engage learners and stakeholders.
• Accountable for their own commitments and deliverables, while supporting team priorities.
• Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win‑win resolutions

• Candidate should possess a university designation or a combination of experience and education
• Candidate should have 3 to 5 years of relevant experience in training, learning and…