Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The opportunity
Are you a passionate engineer eager to make a meaningful impact on a bigger scale? Aviva is thrilled to announce a new innovative role that offers an unparalleled opportunity to shape the future of engineering services for our customers and claims team. This is an exciting chance to build key strategies and initiatives as part of a growing team.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
In this role, you will provide Aviva with in‑house forensic engineering consulting services with a specialized focus on electrical fire origin and cause investigations
. This includes conducting detailed field examinations, performing technical analyses of electrical systems and components, and thoroughly documenting all physical and electrical evidence. Your work culminates in comprehensive, timely reports to the Claims Professional outlining your expert opinions, analyses, assessments and recommendations specific to electrical fire losses. In addition, you will support the development of training for our Claims Professionals on electrical fire risks and investigation techniques, while also offering insight to our Underwriters and Aviva Risk Management Solutions (ARMS) to help strengthen risk evaluation and prevention strategies in this specialized area.
Don't miss out on this outstanding opportunity! Come, join our team !
What you’ll do
In this in-house consulting role, your expertise and experience are required to:
Support our claims professionals, independent adjusters and customers by investigating losses to determine the origin and cause of fires and explosions as well as product, equipment and material failures. You will investigate losses through on-site inspection and forensic evaluation to determine origin and cause, where required to support claims handling, coverage determination and recovery efforts against third parties.
Conduct field investigations of structure fires and explosions, including vehicle fires or equipment failures, documenting your work and collecting all necessary evidence including witness interviews, fire service interviews, media reports, security videos, product recalls etc.
Analyze and identify the root cause of losses applying established fire investigation methodology and the scientific method detailing the steps and assumptions in your investigation that led you to your conclusion.
You will use your expertise to make decisions on (1) the most plausible reason for a failure based on data; (2) whether the design, installation or maintenance met industry standards or, if appropriate, building codes; (3) whether the loss was due to design error, manufacturing defect, improper maintenance or external factors.
Interact with customers to explain the investigation process, gather relevant information, coordinate site access, and communicate findings clearly and professionally without making coverage decisions.
Provide engineering opinions and technical assistance to Claims Professionals, leadership and other key stakeholders to support decision-making. This includes preparing reports and letters outlining your opinions in a clear, precise manner adapting to a non-technical audience.
Guide the technical direction of investigations, including determining when external specialty expertise is required or reviewing external forensic opinions, including conducting peer reviews of external investigations and opinions.
Contribute to engineering expertise including multi-disciplinary initiatives or emerging risk areas, as required.
Collaborate with other groups on multidisciplinary projects to provide…
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