Warranty Manager Assistant in GTA West

Join Mattamy Homes Canada as an Assistant Warranty Manager in GTA West, Ontario, focusing on effective team leadership and enhancing homeowner experiences. You’ll monitor service requests and oversee complex escalations.

This full-time position reports to the Warranty Service Manager. Responsibilities include guiding the Warranty team, performing inspections, and fostering relationships with external partners, while also managing daily technician appointments for optimal service delivery.

Key Responsibilities:

• Resolve complex issues and escalations swiftly

• Conduct inspections and quality assurance measures

• Coach and develop new and existing technicians

• Maintain proper stock of repair materials

• Support office presentation and after-hours requests

Requirements:

• 3 years of experience in warranty with team oversight

• Technology-savvy, especially with Microsoft Office

• Post-secondary diploma or equivalent experience

• Valid driver’s license required

• Strong interpersonal and communication skills

Utilize your warranty expertise and people skills to enhance service quality at Mattamy Homes.
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