Collections Representative II Position

Enhance your expertise in billing with our Collections Representative II role, focusing on customer credit inquiries and reducing aging receivables. You’ll implement best practices while ensuring outstanding customer service.

In this important position, you will leverage your knowledge of credit and collection processes to analyze accounts and support internal departments. Your strong communication abilities will be crucial as you review accounts weekly and manage collection agency interactions. You will also develop and distribute detailed reports to track effectiveness and monitor compliance.

Key Responsibilities:

• Maintain compliance with credit reporting and debt collection laws

• Analyze accounts for potential collection agency referrals

• Document credit and collections processes and maintain manuals

• Execute automated outbound calls for overdue balances

• Negotiate settlements on bankruptcies when necessary

Requirements:

• Associate's degree or equivalent work experience

• Minimum two years in credit and collections

• Proficient with ADDs and Excel software

• Strong verbal and written communication skills

• Excellent organizational and problem-solving abilities

Utilize your credit and collections knowledge to drive efficiency and enhance practices in our collections department.