Product Specialist

Davis Controls is part of the Hoskin Group and is a leading distributor in Canadian Automation and Process markets.

Reporting To:
Product Group Manager

As a leading distributor in the Canadian automation and process markets, Davis Controls Ltd. seeks a motivated, organized, and quick-learning Product Specialist to join our Oakville team. The successful candidate will support quotation management, order processing, customer service, follow-ups, and other administrative tasks, contributing to efficient operations and excellent client service.

• Purpose & Values:
  Live and demonstrate the company’s purpose and values anchored around delivering excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Provide customers with the appropriate information concerning prices, deliveries, and technical specifications
• Offer expert advice to clients in their choices of technologies and components
• Assess customers’ needs and develop proposals accordingly
• Perform technical research to offer the best solution to the customer
• Ensure that products meet the requirements of plans & specifications
• Create quotations in the CRM system, in collaboration with external Sales Representatives and Product/Sales Managers
• Ensure pricing is in line with the company’s policies and objectives while keeping in mind the competition
• Process purchase orders and issue order confirmations
• Provide technical support to clients
• Develop good relationships with customers to maintain and grow sales
• Act as a liaison between customers and our different internal departments to efficiently solve customers’ problems.
• Assist with keeping our CRM system and database up to date
• Stay up to date with knowledge about new products and technologies
• Attend training sessions given by suppliers
• Perform additional duties as assigned to support the team and organizational goals.

• Post-secondary diploma or degree in Business, Engineering Technology, Industrial Automation, Electronics, or a related field.
• Technical coursework or certification related to automation, instrumentation, or process control is considered a ASSET
  .
• 3 to 5 years of experience in an inside sales, product support, customer service, or technical support role, preferably within an industrial, automation, or distribution environment.
• Experience preparing quotations, processing sales orders, and supporting customers in a fast-paced office setting.
• Prior exposure to ERP/CRM systems, pricing tools, or order management platforms is an asset.
• Experience working with technical products or coordinating with sales, engineering, and operations teams is preferred.
• Excellent verbal and written communication skills
• Ability to multitask and work independently
• Possess strong organizational, time-management, and problem-solving skills

Job Types: Full-time, Permanent

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care