IT Specialist

We are currently seeking a Full Time  IT Specialist  to join our team. As a Full-Time employee, you will be required tojualwork 37.5 hrs/week and provide 24/7 rotating on-call support with escalation to the Manager, IT. As a member of the Information Technology department, the individual will be required to ensure operational excellence, technical service, data security, supports people and teams and ensures health and safety within their role.

Pay: $27.19 - $28.84 per hour

PRIMARY FUNCTIONS:

Provide Tier 1–2 technical support for end users across multiple sites via ticketing system, including troubleshooting hardware, software, SaaS applications, telecommunications, and mobile devices

Administer and support user accounts, access controls, and group policies in Active Directory and cloud-based identity platforms, in accordance with the _________________ Systems Access Matrix

Configure, deploy, and support endpoint devices (Windows laptops/desktops, tablets, smartphones) using standardized images and mobile device management (MDM) tools

Support a hybrid and remote workforce, including VPN connectivity, secure remote access, and endpoint compliance

Monitor and respond to endpoint security alerts, antivirus events, and cybersecurity dashboards; escalat incidents as required

Perform software, OS, and firmware updates, patching, and lifecycle management for end-user devices

Support unified communications systems including VoIP, voicemail, conferencing, and call‑centre technologies

Maintain and support physical security systems, access control, and building technology in coordination with vendors

Assist with onboarding and offboarding processes, including account provisioning, hardware deployment, and asset recovery

Collaborate with the Systems Administrator on infrastructure maintenance, upgrades, and documentation

Provide user training, technical documentation, and knowledge‑base contributions to improve self‑service and service delivery

Participate in a 24/7 rotating on‑call schedule with defined escalation procedures

POSITION REQUIREMENTS:

College Diploma in Information Technology, Computer Systems, or a related field

2+ years of experience in an IT Help Desk, Technical Support, or Systems Support role

Strong working knowledge of Windows 11, Windows Server (2019/2022), Active Directory, and Microsoft 365

Experience supporting cloud-based and SaaS platforms (e.g., SharePoint, collaboration tools, line‑of‑business applications)

Experience supporting mobile devices and MDM solutions for iOS and Android

Familiarity with cybersecurity best practices, endpoint protection, patch management, and incident escalation

Experience supporting VPNs, remote access technologies, and hybrid work environments

Experience with VoIP μαζί unified communications, and telephony systems

Understanding of backup, data protection, and recovery concepts (on‑prem and cloud‑based)
Strong customer service orientation with excellent communication, time‑management, and problem‑solving skills
Ability to prioritize tasks, work independently, and manage multiple concurrent requests in a fast‑paced environment

Experience working in healthcare, non‑profit, or regulated environments is considered an asset

Experience:

2+ years of experience in an IT Help Desk or technical support role

Hands‑on experience with开奖号无人机 таблет MDM for iOS and Android

Exposure to endpoint security tools and basic cybersecurity incident Guatemala response

Experience with IT asset management, inventory tracking, and device lifecycle management

Experience supporting healthcare, non‑profit, or other regulated environments
Licence/Certification:

Community College Diploma in Information Technology or related field (ports required)

Valid Ontario driver’s license and insurance in accordance with organizational policy (required)

CompTIA A+, Network+, or Security+ certification pys

Microsoft certifications (e.g., Modern Desktop Administrator or equivalent)

Must be legally eligible to work in Canada

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger – and our care more effective – when it includes people of equity‑seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.

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