Azure Support Engineer
Job in
Oakville, Ontario, Canada
Listing for:
Softchoice
Full Time
position
Listed on 2026-02-26
Job specializations:
-
IT/Tech
Cloud Computing, IT Support
Job Description & How to Apply Below
Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
We are looking for Azure Support Engineer to join our experienced and highly regarded Managed Services Operations team in Canada to help support services based around Azure. The role will require a mix of technical excellence, strong communication, customer service skills and IT service management process knowledge.
Softchoice’s Managed Service division is a world class practice that has been operating for over fifteen years and currently ranks 5th world-wide according to MSPMentor and #1 Managed Service Provider in Canada. We offer the opportunity for you to work with a diverse portfolio of clients and their technical teams to support and improve their IT business solutions and allow you to learn and grow along the way.
What you’ll do:
As Azure Support Engineer, will be responsible for managing and supporting the organization's hybrid cloud infrastructure. This role requires deep technical knowledge of Azure, and related Microsoft technologies.Analyze and troubleshoot complex technical support incidents and problems for our clients.
Document, implement and test changes in accordance with Change Management procedures.
Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.Maintain and improve technical documentation associated with supported client environments.
Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.What you’ll bring to the table:
A deep understanding of Microsoft Azure IaaS/PaaS platform.Manage, maintain, and support the Azure Stack HCI infrastructure, including the creation, deployment, and administration of virtual machines, storage, and networking components.
Experience with Windows and Linux Server Operating Systems.
Knowledge or desire to develop skills and knowledge related to IaaS/PaaS platforms.Strong, hands-on experience with Azure cloud solutions and Azure IaaS resources.The ideal candidate will have experience with a variety of Microsoft technologies, including Windows Server, Hyper-V, and Storage Spaces Direct (S2D).Should be ready to take Priority challenges related Azure InfrastructureMonitor, manage and maintain day to day activities of Azure environments, respond and address system alerts, notifications.Assist in daily administration and operational activities including monitoring, support, and maintenance of Azure workloads.Participate in incident response activities and remediation efforts and should be able to deliver mentorship sessions related to Security and Governance in Azure Platform recommendations.Should have good in-depth knowledge in Azure platform cost management and have hands on experience in Microsoft CSP and EA ProgramsShould be able to adopt 3rd party platform tools like Cloud Health Tanzu for Logic Monitor for daily operations.Hands-on with Azure Stack HCI performance and identify potential problems
5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
Azure related certifications.Experience with security principles in Azure, Creating and Deploying ARM templates, ability to Power Shell scripts when required.Nice to…
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