IT Support Specialist

Position: IT Support Specialist at CLV Group
Step into a rewarding IT Support Specialist role with CLV Group, providing Level 1 support, technical troubleshooting, and exceptional customer service to internal users. Join a dedicated team to ensure smooth IT operations.

We are looking for a detail-oriented IT Help Desk Support Specialist with 1-2 years of experience or technical training. You will serve as the first point of contact for IT support requests, troubleshoot diverse hardware and software issues, and maintain strong communication with users. Your proactive approach will enhance our team's reputation for excellence and professionalism.

Key Responsibilities:

• Serve as first contact for technical support requests

• Troubleshoot hardware, software, and connectivity issues

• Log and track support tickets efficiently

• Support wireless telecom devices and user setups

• Maintain accurate IT asset inventory

Requirements:

• 1–2 years in IT support or related training

• Proficiency in Windows, macOS, iOS, and Android

• Knowledge of TCP/IP networking and basic troubleshooting

• Excellent communication and customer service skills

• Valid driver's license for travel between locations

Become an integral part of our supportive IT team, focusing on user satisfaction and technical excellence.
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