Client support representative - systems

Client Support Representative – Systems

Oakville, ON L6H 5S4 | On Site | Permanent Full time Position

We are seeking a detail-oriented and client-focused IT Support Analyst to provide technical assistance across computer systems, networks, and business applications. The successful candidate will diagnose and resolve user difficulties, set up and maintain equipment, perform web‑server backup and recovery operations, and maintain a solutions log to support continuous improvement. This role requires excellent communication skills, strong time management, and the ability to multitask in a fast-paced, team‑oriented environment.

$36.00/hour | 40 hours/week | Early morning & morning shifts | Overtime available

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents