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Job Description & How to Apply Below
Elevate your technical career as a Senior Microsoft 365 Support Engineer with Softchoice. Deliver exceptional support for Microsoft 365 while mentoring junior engineers and ensuring incident resolution.
The ideal candidate will leverage 7+ years of experience in Microsoft-focused support roles. You'll resolve complex incidents across Microsoft 365 platforms and collaborate closely with cross-functional teams. Your background in Azure will aid in providing seamless support and operational compliance while guiding others in best practices.
Key Responsibilities Resolve incidents across Microsoft 365 platforms like Teams and Share Point
Lead end-to-end incident resolution and RCA efforts
Create support cases and manage escalations effectively
Conduct daily ticket reviews for quality assurance
Assist in onboarding clients with system configuration
Requirements 7+ years of experience in a Microsoft-focused support role
Strong problem-solving and ownership skills
Knowledge of ITIL best practices
Flexibility for after-hours support
Experience managing tickets in a 24x7 setting
Utilize your Microsoft expertise to drive success at Softchoice.
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Position Requirements
10+ Years
work experience
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