User support technician

Position: user support technician  )
Overview

Languages:

English

Education:

College/CEGEP

Experience:

1 year to less than 2 years

Work location:

On site (must complete work at the physical location; no remote option)
Responsibilities   Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision  Supervision of 3-4 people
Work conditions and physical capabilities   Fast-paced setting
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Personal suitability   Accurate
Client focus
Productive interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

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