IT Operations Specialist

Position: IT Operations Specialist at FCT
Elevate your IT career with FCT as an IT Operations Specialist. This role focuses on IT operations, infrastructure support, and incident management within a collaborative environment.

FCT is seeking an IT Operations Specialist with 5–7 years of experience in IT operations. In this position, you'll engage in daily operations, production readiness, and incident management. Your strong technical skills will enhance service stability and improve operational procedures while working alongside a diverse team.

Key Responsibilities:

• Support day-to-day IT operations and incident management

• Monitor service health, triage issues, and coordinate responses

• Maintain and improve operational documentation and procedures

• Validate production readiness and recovery procedures

• Participate in Disaster Recovery activities and support documentation

Requirements:

• 5–7 years of experience in IT operations or similar role

• College diploma in Computer Systems Technology or equivalent

• Strong background in Microsoft technologies and monitoring tools

• Knowledge of disaster recovery concepts and ITSM tools

• Experience with Service Now or similar platforms

Join FCT’s collaborative team to ensure IT service reliability and operational excellence.
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