IT Help Desk Support Specialist

Position: IT Help Desk Support Specialist Role
Elevate your career as an IT Help Desk Support Specialist at CLV Group, where your technical expertise and customer service skills will directly impact internal operations. Collaborate with a supportive team dedicated to IT excellence.
In this Level 1 support role, you will act as the first contact for technical issues, providing timely and effective resolutions. With 1-2 years of experience or relevant technical training, you'll facilitate user onboarding, equipment setup, and systems maintenance. Your contributions are vital in maintaining accurate inventories and supporting user satisfaction across departments.

Key Responsibilities:

• Initial contact for IT support tickets and inquiries

• Diagnose and resolve hardware and software problems

• Maintain accurate logging of support activities

• Set up new devices and support user onboarding

• Assist in documenting IT procedures and training materials
Requirements:

• 1–2 years experience in IT support or relevant training

• Strong knowledge of Windows and macOS systems

• Effective communication and troubleshooting skills

• Strong customer service orientation

• Valid driver's license to travel between office locations

Your role will enhance user experience and contribute to our thriving IT environment.
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