FoxWise Deskside Support Specialist

Advance your career at Fox Wise as a Deskside Support Specialist, providing technical support in a dynamic environment. Impact user experience through comprehensive end-user assistance across diverse platforms in Ontario.
Fox Wise is hiring a Deskside Support Analyst for a 16-month contract, potentially leading to permanent employment. You will play a key role in aiding clients through effective problem solving and support of multi-platform devices. This opportunity allows you to implement your knowledge in a culturally respectful firm focused on Indigenous communities.

Key Responsibilities:

• Assist users with technical queries and issues

• Provide support via phone, chat, and in-person

• Troubleshoot across Microsoft Windows and Apple macOS

• Manage support for mobile devices and A/V equipment

• Oversee incident management and request fulfillment
Requirements:

• Computer Science degree/diploma or equivalent experience

• 2-5 years of experience in deskside support

• Familiarity with ITIL practices preferred

• Excellent communication and problem-solving skills

• Understanding of Indigenous cultures is beneficial
Utilize your professional skills to enhance client support and contribute positively to Fox Wise in Ontario.
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