Technical Support Specialist

Geotab is seeking a Technical Support Specialist fluent in French to deliver exceptional service and technical expertise in Oakville, Ontario. This permanent, full-time role focuses on resolving customer issues across multiple platforms.
In this role, you will assist customers by diagnosing complex technical problems and providing effective solutions while maintaining a thorough documentation process. Your communication skills and technical knowledge will be crucial as you work with customers and partners, ensuring their satisfaction and facilitating smooth operations.

Key Responsibilities:

• Diagnose issues with Geotab products and partner technologies

• Provide support through various communication channels

• Document all interactions and resolutions for future reference

• Coordinate product returns and technical implementations

• Resolve customer complaints and escalate issues when necessary
Requirements:

• Bilingual English and French proficiency

• Relevant diploma or degree in tech-related fields

• 1-3 years of experience in technical support roles

• Proficient in Excel and Google applications

• Willingness to work flexible hours including evenings and weekends
Contribute your verbal and written skills to elevate Geotab’s support operations in a diverse and dynamic environment.
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