Microsoft -date Workplace Engineer

Position: Microsoft Up-to-date Workplace Engineer
Expand your career as a Microsoft Up-to-date Workplace Engineer s role focuses on providing expert support for Microsoft 365 while mentoring junior engineers in best practices.
Ideal candidates will have over 7 years of experience in Microsoft technical support, specifically within Microsoft 365 and Azure environments. You will navigate complex incident resolution collaboratively with various teams, ensuring compliance with operational standards and delivering high-quality service.

Key Responsibilities:

• Resolve incidents across Microsoft 365 platforms like Teams and Share Point

• Lead end-to-end incident resolution and RCA efforts

• Create support cases and manage escalations effectively

• Conduct daily ticket reviews for quality assurance

• Assist in onboarding clients with system configuration
Requirements:

• 7+ years of experience in a Microsoft-focused support role

• Strong problem-solving and ownership skills

• Knowledge of ITIL best practices

• Flexibility for after-hours support

• Experience managing tickets in a 24x7 environment
Utilize your extensive knowledge of Microsoft technologies to contribute to Softchoice's ongoing success.
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