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Job Description & How to Apply Below
Step into a senior role as a Support Engineer for Microsoft 365 iver top-tier support and mentor junior engineers while resolving intricate technical issues.
This position requires 7+ years of dedicated experience in Microsoft support environments. You will be responsible for incident resolution across Microsoft 365 tools such as Teams and SharePoint, collaborating with various teams. Your expertise in Azure will play a crucial role in maintaining operational standards and guiding best practices.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and Share Point
• Lead comprehensive incident resolution and RCA initiatives
• Create and manage support cases with effective escalations
• Conduct thorough daily ticket reviews for quality control
• Support client onboarding process and system configurations
Requirements:
• Over 7 years of Microsoft-focused support experience
• Strong analytical and problem-solving capabilities
• Knowledge of ITIL best practices is a must
• Flexibility to provide after-hours support when necessary
• Experience with ticket management in a 24x7 operations setting
Drive success through your Microsoft 365 expertise at Softchoice.
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Position Requirements
10+ Years
work experience
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