Implementation Manager - ECP, Grants

About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients primarily state governments and state agencies managing large, complex grant programs.

Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. The role requires deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve work for clients and the team.

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.

• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
• Demonstrate deep knowledge of the grant lifecycle—from pre-award through close-out—and articulate the specific role Euna Grants plays at each stage.
• Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

• Lead client trainings across a range of audiences—from end users to agency leadership—in virtual and written formats.
• Support requests for client training, troubleshooting, and project-related work as needed.

• Proactively identify and elevate project risks to Project Management.
• Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
• Participate in cross-functional activities including requirements gathering and business process modeling.

• Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.
• Actively adopt and embed AI tools into your daily work—whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements.
• Perform other job-related duties as assigned.

• BA/BS degree or equivalent work experience.
• 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).
• Working knowledge of grants management—including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.
• Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
• Extensive experience training or teaching clients in a virtual environment.
• Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
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Ability to work independently while remaining a reliable, collaborative member of a broader team.
• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
• Strong…