Systems Analyst

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2

SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.

Through collaboration, innovation, digital and information decision‑making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.

As an employer of choice, working for Halton Region offer many great rewards:

• Comprehensive compensation and benefits package.
• Employee Recognition Program.
• Supportive culture with ongoing wellness program promoting health, fitness and well‑being.
• Hybrid work arrangements including flexibility and better work‑life balance for our employees. This position is eligible for our Hybrid Work Program.

Posting : 5199
Department: Digital & Information Services
Division: Digital Operations
Pay Range: $87,866 - $109,823
Job Type: Temporary > 1 year
Contract Duration: Ends July 16, 2027
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Posting Date: June 19, 2026
Final date to receive applications:
July 3, 2026

Reporting to the Supervisor, Resident Applications (Operations), the Systems Analyst will participate in ongoing support, technical implementations, and enhancements of Halton Region's Salesforce system. This includes supporting maintenance and enhancements required in the system for related data integration & interfaced applications. This is all done with a steadfast commitment to Halton’s Digital Strategy while upholding Salesforce and industry’s best practices. This ensures Salesforce is always performing at its best, and internally developed applications are operating in a safe and secure manner.

• Participate in Salesforce system administration, support and/or project implementation
• Configure and enhance Salesforce for new requirements
• Meet with business users to gather and analyze business requirements and provide an effort estimate
• Maintain and support Salesforce system for patches and releases
• Backup support for co‑workers in supporting Salesforce system
• Prepare project documentation including but not limited to analysis, design, technical specification, user documentation, training material and provide end‑user training
• Lead enhancement project work
• Manage multiple assignments while concurrently fulfilling on‑going application support and maintenance responsibilities
• Work with internal and external technical resources to implement approved changes
• Collaborate with other analysts to ensure system and procedural changes have minimum impact on other application areas
• Provide technical support for ongoing system enhancements and improvements and upgrades

• University Degree in Computer Science or equivalent education
• Minimum of six (6) years of IT working experience
• Minimum of five (5) years experience in Salesforce Administration / Development on Health/Service Cloud
• Strong understanding of Salesforce platform architecture, Service Cloud, Experience Cloud, configuration, customization and integration
• Strong analytical skills to troubleshoot system issues and identify root causes
• Excellent communication skills to effectively interact with business users, stakeholders, and technical teams
• Experience with project management methodologies and working with cross‑functional teams
• Experience with data migration and integration processes
• Understanding of business processes and ability to translate business requirements into system configurations
• Preferred
• Experience with in…