Specialist, IT Operations

Job Summary

FCT provides industry-leading title insurance, default solutions and other real estate products and services to legal, lending, valuation and real estate professionals in Canada. This role, Specialist, IT Operations, supports the stability, availability and reliability of FCT’s technology services.

• Support day-to-day IT Operations activities across infrastructure, platforms, applications, monitoring, and supported technology services
• Monitor service health, investigate alerts, triage operational issues, and coordinate with appropriate technical teams to maintain service availability
• Participate in incident response, incident reviews, problem investigation, root‑cause follow‑up, and operational action tracking
• Review, maintain, and improve operational procedures, runbooks, knowledge articles, escalation paths, and operating documentation
• Support production-readiness and operational-handoff activities by validating monitoring, documentation, support ownership, escalation paths, and recovery procedures
• Support the Disaster Recovery function through assigned documentation, runbook validation, escalation‑path confirmation, exercise participation and DR‑related follow‑up activities
• Contribute to change execution discipline by supporting implementation activities, validating change outcomes, identifying operational risks, and escalating gaps in MOPs, rollback plans, monitoring, documentation or support ownership
• Use Service Now and related tools to document work accurately, update incidents, problems, changes, tasks, knowledge articles and assigned operational follow‑ups

• 5–7 years of experience in IT operations, infrastructure support, application support, technical services, or a related production‑support role
• College diploma in Computer Systems Technology, Networking, Computer & Network, Computer Science, or equivalent work experience
• Strong experience supporting Microsoft‑centric technology environments, infrastructure services, monitoring tools, or production‑support processes
• Practical knowledge of incident management, problem management, change support, operational documentation, monitoring, escalation, and Service Now or similar ITSM tools
• Basic working knowledge of Disaster Recovery concepts, including recovery documentation, service dependencies, escalation paths, validation support and assigned DR‑related follow‑up activities

Total Direct Compensation: $92,300 to $112,900

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives, performance‑based incentives and stock purchase plan participation

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status, age, or any other prohibited basis.